Artificial Intelligence in Business Centres: A Case Study of 3 Business Centres in Slovakia

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dc.contributor.authorGrachová, Dagmar
dc.contributor.authorFerencikova, Sonia
dc.contributor.otherEkonomická fakultacs
dc.date.accessioned2023-09-27T12:40:59Z
dc.date.available2023-09-27T12:40:59Z
dc.description.abstractShared service centres and business centers are a technique that multinational organizations may use to boost the effectiveness of their company operations. Even business centers and Shared Service Centers are impacted by global developments and are continuously seeking new methods to develop, offer services more effectively, and maintain their competitiveness. Artificial intelligence is now having a big influence on how business centers operate and is becoming more integrated. This article's objective is to investigate the potential uses and existing status of artificial intelligence in business centres in Slovakia. A case study based on several cases was used as part of a qualitative approach to process the empirical portion of the paper. Based on the research, it can be concluded that in the case of business centers in Slovakia, it is not possible to determine a uniform state and level of implementation of artificial intelligence. The status and possibilities of implementation are largely influenced by the activities that the centers perform - or the service they provide. The centers provide various types of services, while in some services the human factor cannot be replaced by artificial intelligence (human resources, more serious decisions in the field of finances, etc.). The limitation of our research is the examination of selected three business centers operating in the Slovak market. In the future, this research can be expanded to other centers in Slovakia as well as in other countries.en
dc.formattext
dc.identifier.doi10.15240/tul/009/lef-2023-19
dc.identifier.isbn978-80-7494-627-1
dc.identifier.urihttps://dspace.tul.cz/handle/15240/172835
dc.language.isoen
dc.publisherTechnická Univerzita v Libercics
dc.publisherTechnical university of Liberec, Czech Republicen
dc.publisher.abbreviationTUL
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dc.relation.ispartofLiberecké ekonomické fórum 2023cs
dc.relation.ispartofLiberec Economic Forum 2023en
dc.subjectBusiness centresen
dc.subjectcase studyen
dc.subjectSlovakiaen
dc.subjectartificial intelligenceen
dc.subject.classificationL80
dc.subject.classificationL84
dc.subject.classificationD80
dc.titleArtificial Intelligence in Business Centres: A Case Study of 3 Business Centres in Slovakiaen
dc.typeproceeding paperen
local.accessopen
local.citation.epage178
local.citation.spage171
local.facultyFaculty of Economics
local.fulltextyes
local.relation.abbreviationLEFcs
local.relation.abbreviationLEFen
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