Artificial Intelligence in Business Centres: A Case Study of 3 Business Centres in Slovakia
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Technická Univerzita v Liberci
Technical university of Liberec, Czech Republic
Technical university of Liberec, Czech Republic
Abstract
Shared service centres and business centers are a technique that multinational organizations may use to boost the effectiveness of their company operations. Even business centers and Shared Service Centers are impacted by global developments and are continuously seeking new methods to develop, offer services more effectively, and maintain their competitiveness. Artificial intelligence is now having a big influence on how business centers operate and is becoming more integrated. This article's objective is to investigate the potential uses and existing status of artificial intelligence in business centres in Slovakia. A case study based on several cases was used as part of a qualitative approach to process the empirical portion of the paper. Based on the research, it can be concluded that in the case of business centers in Slovakia, it is not possible to determine a uniform state and level of implementation of artificial intelligence. The status and possibilities of implementation are largely influenced by the activities that the centers perform - or the service they provide. The centers provide various types of services, while in some services the human factor cannot be replaced by artificial intelligence (human resources, more serious decisions in the field of finances, etc.). The limitation of our research is the examination of selected three business centers operating in the Slovak market. In the future, this research can be expanded to other centers in Slovakia as well as in other countries.
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Business centres, case study, Slovakia, artificial intelligence
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978-80-7494-627-1