FinTech Innovations and Their Impact on Financial Inclusion in Central Europe: Evidence from Czechia
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Technická Univerzita v Liberci
Technical university of Liberec, Czech Republic
Technical university of Liberec, Czech Republic
Abstract
This study explores the use of digital financial services and digital transformation in the Czech financial sector. It focuses on the adoption of digital payment systems and FinTech services. The aim is to assess how digitalisation improves financial inclusion, operational efficiency, and customer engagement in Czech banking and finance. The research uses a secondary data analysis approach. It draws on market reports, regulatory documents, and transaction data from financial institutions. These sources help map trends in mobile banking, digital payment adoption, and FinTech integration. Key findings show that digital payment systems have expanded financial access and reduced transaction costs. They also support real-time payments, benefiting SMEs and enhancing consumer convenience. However, several challenges persist. These include regulatory misalignment, cybersecurity risks, and digital literacy gaps in the Czech market. The study offers clear implications for policymakers. It highlights the need to support digital finance through supervised regulatory testing environments, strong consumer protection, and financial education. Financial institutions can also use these findings to improve customer experience and build operational resilience. The originality of this research lies in its country-specific focus. It offers a targeted view of digital finance trends in Czechia and supports broader regional strategies for financial modernisation.
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FinTech, Financial Inclusion, Innovation, Czechia, Central Europe
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978-80-7494-747-6