Critical success factors in ERP system adoption: comparative analysis of the private and the public sector

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dc.contributor.authorSeres, Laslo
dc.contributor.authorTumbas, Pere
dc.contributor.authorMatkovic, Predrag
dc.contributor.authorSakal, Marton
dc.contributor.otherEkonomická fakultacs
dc.date.accessioned2019-06-15T15:51:01Z
dc.date.available2019-06-15T15:51:01Z
dc.description.abstractThis research provides useful insight into differences in the perception of significance and the degree of fulfillment of Critical Success Factors (CSFs) of Enterprise Resource Planning (ERP) adoption between private and public sector organizations. The survey was conducted on a sample of 77 Serbian organizations, with approximately equal representation of those from the private and the public sector. A comprehensive list of CSFs, compiled as a result of an extensive literature review, was included in the questionnaire. The collected data and statistical procedures applied revealed the CSFs that differentiate the organizations from the two observed sectors. Involvement of end users in ERP adoption and implementation activities has proven to be the CSF in relation to which the assessments and attitudes of organizations from the two sectors differ the most. Results of this research indicate that differences between private and public sector organizations are more distinct in terms of their level of fulfillment of ERP adoption CSFs than they are in terms of their assessment of CSFs’ significance. This points to a conclusion that differences in the way of functioning and governance of organizations from these two sectors influence their ability to tackle the problems much more than their ability to recognize them. The practical contribution of this research is in providing some useful findings that can greatly assist relevant stakeholders to achieve a higher success rate in an ERP adoption. In addition to responding to the initial research questions, this paper has also revealed new issues, suggesting the need for further research.en
dc.formattext
dc.identifier.doi10.15240/tul/001/2019-2-014
dc.identifier.eissn2336-5604
dc.identifier.issn1212-3609
dc.identifier.urihttps://dspace.tul.cz/handle/15240/152605
dc.language.isoen
dc.publisherTechnická Univerzita v Libercics
dc.publisherTechnical university of Liberec, Czech Republicen
dc.publisher.abbreviationTUL
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dc.relation.ispartofEkonomie a Managementcs
dc.relation.ispartofEconomics and Managementen
dc.relation.isrefereedtrue
dc.rightsCC BY-NC
dc.subjectERP adoptionen
dc.subjectCSFsen
dc.subjectprivate organizationsen
dc.subjectpublic organizationsen
dc.subject.classificationM15
dc.titleCritical success factors in ERP system adoption: comparative analysis of the private and the public sectoren
dc.typeArticleen
local.accessopen
local.citation.epage221
local.citation.spage203
local.facultyFaculty of Economics
local.filenameEM_2_2019_14
local.fulltextyes
local.relation.abbreviationE+Mcs
local.relation.abbreviationE&Men
local.relation.issue2
local.relation.volume22
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