Soft total quality management and employee performance: The resonant effect of leader narcissism

dc.contributor.authorNguyen, Ha Thu
dc.contributor.authorLe, Anh Thi Tu
dc.contributor.authorPhan, Anh Chi
dc.contributor.otherEkonomická fakultacs
dc.date.accessioned2025-03-13T09:28:54Z
dc.date.available2025-03-13T09:28:54Z
dc.description.abstractStemming from the purpose of exploring the changes made by narcissism in the context of hospitality enterprises with total quality management (TQM) implementation, this study proposes a multi-level analytical framework taking into account the moderating effect of leader narcissism on the relationship between soft TQM practices and employee performance on the basis of the abilities, motivations, opportunities framework and the social information processing theory. The analysis of survey data from 1,155 employees from mid- to high-end hotels in two famous tourist cities in Vietnam allowed us to empirically test the relationship between these constructs. The findings showed that communication, teamwork, training and development create significant improvements inemployee performances. More importantly, themoderating role for leader narcissism is confirmed in the relationship between training and development and employee performance. Therefore, the study highlighted theoretical implications related to a holistic approach to narcissism – the controversial psychological characteristics of leaders in the workplace. In addition, a number of managerial implications have been provided for hotel managers in enhancing the effectiveness of TQM implementation for improved performance through promoting the role of narcissistic leaders.en
dc.formattext
dc.identifier.doi10.15240/tul/001/2025-5-005
dc.identifier.eissn2336-5604
dc.identifier.issn1212-3609
dc.identifier.urihttps://dspace.tul.cz/handle/15240/176757
dc.language.isoen
dc.publisherTechnická Univerzita v Libercics
dc.publisherTechnical university of Liberec, Czech Republicen
dc.publisher.abbreviationTUL
dc.relation.ispartofEkonomie a Managementcs
dc.relation.ispartofEconomics and Managementen
dc.relation.isrefereedtrue
dc.rightsCC BY-NC
dc.subjectTotal quality management (TQM)en
dc.subjectsoft TQM practicesen
dc.subjectnarcissismen
dc.subjectnarcissistic leaderen
dc.subjectperformanceen
dc.subject.classificationM10
dc.subject.classificationM12
dc.subject.classificationM54
dc.titleSoft total quality management and employee performance: The resonant effect of leader narcissismen
dc.typeArticleen
local.accessopen
local.citation.epage32
local.citation.spage16
local.facultyFaculty of Economics
local.filenameEM_1_2025_2
local.fulltextyes
local.relation.abbreviationE+Mcs
local.relation.abbreviationE&Men
local.relation.issue1
local.relation.volume28
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