Sustainability in the digital era: Exploring the role of public websites

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dc.contributor.authorUsas, Antanas
dc.contributor.authorStreimikiene, Dalia
dc.contributor.otherEkonomická fakultacs
dc.date.accessioned2025-12-08T11:24:15Z
dc.date.available2025-12-08T11:24:15Z
dc.description.abstractIn the digital era, public sector websites serve as critical platforms for delivering services, engaging citizens, and promoting sustainability. This study investigates the relationship between consumer sustainability expectations and the perceived quality of public sector websites, focusing on how these digital platforms influence trust and user satisfaction. Employing a mixed-methods approach, the research integrates an extensive literature review with a quantitative survey based on the SERVQUAL model. Data were collected from 381 respondents through an online questionnaire measuring five key dimensions: reliability, responsiveness, tangibility, assurance, and empathy. The statistical analysis revealed significant disparities between user expectations and actual experiences. Public websites exceeded expectations in reliability, competence, and empathy, particularly in accessibility, inclusivity, and the provision of sustainability-related training. However, responsiveness and transparency in institutional sustainability metrics were identified as areas requiring improvement. Despite growing demands for environmentally conscious digital services, many government websites lack sufficient mechanisms to communicate sustainability efforts effectively. These findings highlight the necessity for public institutions to integrate sustainable design principles, improve digital responsiveness, and enhance transparency to foster greater public trust and engagement. By addressing these gaps, policymakers and digital strategists can create more effective and inclusive e-government services that align with global sustainability objectives. This study aligns with the journal’s focus on sustainability by examining how digital governance can contribute to environmental, social, and economic well-being. The research underscores the importance of user-centered design and sustainable digital strategies in enhancing the perceived quality of public services, ultimately supporting long-term sustainability goals and citizen engagement in digital governance.en
dc.formattext
dc.identifier.doi10.15240/tul/001/2025-4-002
dc.identifier.eissn2336-5604
dc.identifier.issn1212-3609
dc.identifier.urihttps://dspace.tul.cz/handle/15240/178353
dc.language.isoen
dc.publisherTechnická Univerzita v Libercics
dc.publisherTechnical university of Liberec, Czech Republicen
dc.publisher.abbreviationTUL
dc.relation.ispartofEkonomie a Managementcs
dc.relation.ispartofEconomics and Managementen
dc.relation.isrefereedtrue
dc.rightsCC BY-NC
dc.subjectE-government servicesen
dc.subjectuser experienceen
dc.subjectdigital sustainabilityen
dc.subjectservice quality assessmenten
dc.subjectpublic sector innovationen
dc.subject.classificationI00
dc.subject.classificationI31
dc.subject.classificationO00
dc.subject.classificationQ01
dc.titleSustainability in the digital era: Exploring the role of public websitesen
dc.typeArticleen
local.accessopen
local.citation.epage28
local.citation.spage14
local.facultyFaculty of Economics
local.filenameEM_4_2025_2
local.fulltextyes
local.relation.abbreviationE+Mcs
local.relation.abbreviationE&Men
local.relation.issue4
local.relation.volume28
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