An Analysis of Factors Influencing Employee Job Satisfaction in a Public Sector

Simple item page
dc.contributor.authorLekić, Nemanja
dc.contributor.authorVapa–Tankosić, Jelena
dc.contributor.authorRajaković–Mijailović, Jasmina
dc.contributor.authorLekić, Snežana
dc.contributor.otherEkonomická fakultacs
dc.date.accessioned2019-09-16T08:54:21Z
dc.date.available2019-09-16T08:54:21Z
dc.description.abstractPublic enterprises can only be successful when they base their business strategy and their organizational processes on the satisfaction of their employees. The subject of this research is an analysis of job satisfaction in public sector in Belgrade region in two independent time periods (in 2017 and 2010). The aim of the research was to analyse whether the salary, cooperation with closest associates, and possibility of promotion, remuneration policy, cooperation and good relationships with superiors and nature of the job are directly and positively associated with total job satisfaction. The recent study in 2017 was carried out on 508 public employees on lower positions of leading public sector enterpises. The data was analysed by correlation and regression analysis in the statistical software package SPSS. In the last seven years, the increase in job satisfaction in regard to satisfaction with salaries, the promotion on a hierarchical scale, remuneration policy and the nature of the job, has been observed. On the other hand, the results show that the employees’ satisfaction with cooperation with their closest associates or cooperation and relations with superiors has not been improved. Considering the results of the data, the researchers are able to draw a conclusion which is also consistent with the prevous research, that the analysed factors have a direct and positive influence on the job satisfaction. The conclusions point out that employee job satisfaction analysis can be a powerful tool to enhance organizational performance as well as guidance for the knowledgeable allocation of resources. This study contributes to the analysis of job satisfaction in public sector, which has not been investigated enough, as opposed to job satisfaction in private, for-profit corporations.en
dc.formattext
dc.identifier.doi10.15240/tul/001/2019-3-006
dc.identifier.eissn2336-5604
dc.identifier.issn1212-3609
dc.identifier.orcid0000-0002-1559-6770 Lekić, Nemanja
dc.identifier.urihttps://dspace.tul.cz/handle/15240/153575
dc.language.isoen
dc.publisherTechnická Univerzita v Libercics
dc.publisherTechnical university of Liberec, Czech Republicen
dc.publisher.abbreviationTUL
dc.relation.isbasedonAgustiningsih, H. N., Thoyib, A., Djumilah, H., & Noermijati, N. (2016). The effect of remuneration, job satisfaction and OCB on the employee performance. Science Journal of Business and Management, 4(6), 212-222. https://doi.org/10.11648/j.sjbm.20160406.16.
dc.relation.isbasedonAlotaibi, A. G. (2001). Antecedents of organizational citizenship behavior: A study of public personnel in Kuwait. Public Personnel Management, 30(3), 363-376. https://doi.org/10.1177/009102600103000306.
dc.relation.isbasedonArmstrong, M., & Stephen, T. (2014). Armstrong's Handbook of Human Resource Management Practice (13th ed.). London: Kogan Page.
dc.relation.isbasedonBaron, A. R. (1986). Behavior in organizations. Newton, MA: Allyn and Bacon.
dc.relation.isbasedonBaron, A. R., & Greenberg, J. (2003). Organizational Behaviour in organization. Understanding and managing the human side of work. Canada: Prentice Hall.
dc.relation.isbasedonBassett, G. (1994). The case against job satisfaction. Business Source Premier, 37(3), 61-68. https://doi.org/10.1016/0007-6813(94)90007-8.
dc.relation.isbasedonBialas, S., Litwin, J. L., & Wasniewski, J. (2015). The Relation between Remuneration and Job Satisfaction: A case study of Public Administration employees in Pomerania Region in Polland. Social and Labour Relations, 123-133.
dc.relation.isbasedonBrief, A. P., & Roberson, L. (1989). Job attitude organization: An exploratory study. Journal of Applied Social Psychology, 19(9), 717-727. https://doi.org/10.1111/j.1559-1816.1989.tb01254.x.
dc.relation.isbasedonBuelens, M., & Van den Broeck, H. (2007). An analysis of differences in work motivation between public and private sector organizations. Public Administration Review, 67(1), 65-74. https://doi.org/10.1111/j.1540-6210.2006.00697.x.
dc.relation.isbasedonCantarelli, P., Belardinelli, P., & Belle, N. (2016). A meta-analysis of job satisfaction correlates in the public administration literature. Review of Public Personnel Administration, 36(2), 115-144. https://doi.org/10.1177/0734371X15578534.
dc.relation.isbasedonChahal, A., Chahal, S., Chowdhary, B., & Chahal, J. (2013). Job satisfaction among bank employees: An analysis of the contributing variables towards job satisfaction. International Journal of Scientific & Technology Research, 2(8), 11-20.
dc.relation.isbasedonChoong, K. K. (2008). Intellectual capital: definitions, categorization and reporting models. Journal of Intellectual Capital, 9(4), 609-638. https://doi.org/10.1108/14691930810913186.
dc.relation.isbasedonChristensen, R. (1996). Analysis of Variance, Design and Regression – Applied Statistical Methods. Champan and Hall/CRC, FL.
dc.relation.isbasedonChristensen, R. K., & Wright, B. E. (2011). The Effects of Public Service Motivation on Job Choice Decisions: Disentangling the Contributions of Person-Organization Fit and Person-Job Fit. Journal of Public Administration Research and Theory, 21(4), 723-743. https://doi.org/10.1093/jopart/muq085.
dc.relation.isbasedonClark, A. E. (1997). Job satisfaction and gender: Why are women so happy at work? Labour Economics, 4(4), 341-372. https://doi.org/10.1016/S0927-5371(97)00010-9.
dc.relation.isbasedonClark, A. E. (1996). Job satisfaction in Britain. British Journal of Industrial Relations, 34(2), 189-217. https://doi.org/10.1111/j.1467-8543.1996.tb00648.x.
dc.relation.isbasedonCockcroft, J. (2001). Job satisfaction and organisational commitment: An empirical investigation in the Free State branches of a service organisation. Free State: University of the Free State.
dc.relation.isbasedonCulbertson, S. (2009). Do satisfied employees mean satisfied customers? Academy of Management Perspectives, 23(1), 76-77. https://doi.org/10.5465/amp.2009.37008005.
dc.relation.isbasedonDe Menezes, L. M. (2011). Job Satisfaction and Quality Management: An Empirical Analysis. International Journal of Operations & Production Management, 32(3), 308-328. https://doi.org/10.1108/01443571211212592.
dc.relation.isbasedonDess, G. G., Lumpkin, G. T., & Eisner, A. B. (2007). Strategijski menadžment (3rd ed.). Beograd: Data Status.
dc.relation.isbasedonGaziouglu, S., & Tansel, A. (2006). Job satisfaction in Britain: individual and job related factors. Applied Economics, 38(10), 1163-1171. https://doi.org/10.1080/00036840500392987.
dc.relation.isbasedonGhinetti, P. (2007). The public-private job satisfaction differential in Italy. Labour, 21(2), 361-388. https://doi.org/10.1111/j.1467-9914.2007.00375.x.
dc.relation.isbasedonGoris, J. R. (2006). Effect of satisfaction with communication on the relationship between individual job satisfaction congruence and job performance satisfaction. Journal of Management Development, 33(1), 64-96. https://doi.org/10.1108/02621710710777255.
dc.relation.isbasedonGreenberg, J., & Baron, R. A. (1998). Ponašanje ljudi u organizacijama. Beograd: Želnid.
dc.relation.isbasedonGregson, T. H. (1987). Factor Analysis of Multiple-Choice Format for Job Satisfaction. Psychological Reports, 61(3), 747-750. https://doi.org/10.2466/pr0.1987.61.3.747.
dc.relation.isbasedonGregson, T. H. (1990). Measuring job satisfaction with a multiple-choice format of the job descriptives index. Psychological Reports, 66(3), 787-793. https://doi.org/10.2466/pr0.1990.66.3.787.
dc.relation.isbasedonHeywood, J. S., Siebert, W. S., & Wei, X. (2002). Worker sorting and job satisfaction: the case of union and government jobs. Industrial and Labor Relations Review, 55(4), 595-609. https://doi.org/10.2307/3270624.
dc.relation.isbasedonHoekstra, B. (2014). Relating training to job satisfaction: A survey of online faculty members. Journal of Adult Education, 43(1), 1-10.
dc.relation.isbasedonHomberg, F., McCarthy, D., & Tabvuma, V. (2015). A Meta‐Analysis of the Relationship between Public Service Motivation and Job Satisfaction. Public Administration Review, 75(5), 711-722. https://doi.org/10.1111/puar.12423.
dc.relation.isbasedonJanićijević, N. (2008). Organizaciono ponašanje. Beograd: Data Status.
dc.relation.isbasedonJohn, O. P. (1990). The ”Big Five” factor taxonomy: Dimensions of personality in the natural language and in questionnaires. In L. A. Pervin (Ed.), Handbook of personality theory and research (pp. 66-100). New York: Guilford.
dc.relation.isbasedonJohn, O. P., & Robins, R. W. (1993). Determinants of interjudge agreement on personality traits: The Big Five domains, observability, evaluativeness, and the unique perspective of the self. Journal of Personality, 61(4), 521-551. https://doi.org/10.1111/j.1467-6494.1993.tb00781.x.
dc.relation.isbasedonJones, R. J., & Sloane, P. (2009). Regional differences in job satisfaction. Applied Economics, 41(8), 1019-1041. https://doi.org/10.1080/00036840601019067.
dc.relation.isbasedonJudge, T., Heller, D., & Mount, M. (2002). Five factor model of personality and job satisfaction: A meta-analysis. Journal of Applied Psychology, 87(3), 530-541. https://doi.org/10.1037//0021-9010.87.3.530.
dc.relation.isbasedonKhan, N. A., & Parveen, S. (2014). A Comparative Study of Job Satisfaction of Employees in Public and Private Sector Banks in India with reference to U.P. State. Science International, 26(2), 813-820.
dc.relation.isbasedonKirmeyer, S. L., & Dougherty, T. W. (1988). Workload, tension, and coping: Moderating effects of supervisor support. Personnel Psychology, 41(1), 125-139. https://doi.org/10.1111/j.1744-6570.1988.tb00635.x.
dc.relation.isbasedonKitchel, T., Smith, A. R., Henry, A. L., Robinson, J. S., Lawver, R. G., Park, T. D., & Schell, A. (2012). Teacher job satisfaction and burnout viewed through social comparisons. Journal of Agricultural Education, 53(1), 31-44. https://doi.org/10.5032/jae.2012.01031.
dc.relation.isbasedonKohli, A. K. (1985). Some unexplored supervisory behaviors and their influence on salespeople’s role clarity, specific self-esteem, job satisfaction, and motivation. Journal of Marketing Research, 22(4), 424-433. https://doi.org/10.2307/3151587.
dc.relation.isbasedonKorunka, C., Scharitzer, D., Carayon, P., & Sainfort, F. (2003). Employee strain and job satisfaction related to an implementation of quality in a public service organization: a longitudinal study. Work & Stress, 17(1), 52-72. https://doi.org/10.1080/0267837031000109526.
dc.relation.isbasedonKram, K. E., & Isabella, L. A. (1985). Mentoring alternatives: The role of peer relationships in career development. Academy of Management Journal, 28(1), 110-132. https://doi.org/10.2307/256064.
dc.relation.isbasedonLai, H.-H. (2011). The influence of compensation system design on employee satisfaction. African Journal of Business Management, 5(26), 10718-10723. https://doi.org/10.5897/AJBM11.005.
dc.relation.isbasedonLindgren, L., & Paulsson, S. (2008). An Explanatory Study of Swedish employees in The Financial sector regarding leadership style, Remuneration and elements towards Job Satisfaction. Retrieved November 25, 2017, from: http://lnu.diva-portal.org/smash/get/diva2:205794/FULLTEXT01.pdf.
dc.relation.isbasedonLekić, S. (2010). Uticaj organizacionog ponašanja na organizacionu posvećenost (Doctoral dissertation). Fakultet za menadžment i poslovnu ekonomiju, Novi Pazar.
dc.relation.isbasedonLekić, S., & Rajaković-Mijailović, J. (2017). Innovation as the Basis of Modern Competitive Companies. In Innovation, ICT and Education for the Next Generation, Thematic proceedings (pp. 236-251). Novi Sad: Faculty of Economics and Engineering Management in Novi Sad. https://doi.org/10.5937/etp1801001V.
dc.relation.isbasedonLekić, S., Bogetić, S., & Vidas-Bubanja, M. (2014). Educated and satisfied worker: Foundation of modern and successful company. Journal of Engineering Management and Competitiveness (JEMC), 4(1), 27-33. https://doi.org/10.5937/jemc1401027L.
dc.relation.isbasedonLausev, J. (2014). What has 20 Years of Public-Private Pay Gap Literature Told Us? Eastern European Transitioning vs Developed Economies. Journal of Economic Surveys, 28(3), 516-550. https://doi.org/10.1111/joes.12039.
dc.relation.isbasedonLewis, G. B., & Frank, S. A. (2002). Who Wants to Work for the Government? Public Administration Review, 62(4), 395-404. https://doi.org/10.1111/0033-3352.00193.
dc.relation.isbasedonLim, L., & Dallimore, P. (2004). Intellectual capital: Management attitudes in service industries. Journal of Intellectual Capital, 5(1), 181-194. https://doi.org/10.1108/14691930410512996.
dc.relation.isbasedonLocke, E. A. (1969). What is Job Satisfaction. Organizational Behavior and Human Performance, 4(4), 309-336. https://doi.org/10.1016/0030-5073(69)90013-0.
dc.relation.isbasedonLocke, E. A. (1976). The Nature and Causes of Job Satisfaction. In M. P. Dunnette (Ed.), Handbook of Industrial and Organizational Psychology (pp. 1297-1350). Chicago, IL: Rand McNally.
dc.relation.isbasedonMaghradi, A. (1999). Assessing the effect of job satisfaction on managers. International Journal of Value-Based Management, 12(1), 1-12. https://doi.org/10.1023/A:1007741607794.
dc.relation.isbasedonMcCrae, R. R., & Costa, P. T. (1990). Personality in adulthood. New York: Guilford.
dc.relation.isbasedonMcCrae, R. R., & John, O. P. (1992). An introduction to the five-factor model and its applications. Journal of Personality, 60(2), 175-215. https://doi.org/10.1111/j.1467-6494.1992.tb00970.x.
dc.relation.isbasedonMurray Svidroňová, M., Mikušová Meričková, B., & Nemec, J. (2016). Telework in Public Sector Organizations: The Slovak National Library. International Public Administration Review, 14(2-3), 121-137. https://doi.org/10.17573/ipar.2016.2-3.06.
dc.relation.isbasedonNaji, A. H. (2014). Components of Remuneration and Employee Satisfaction: The Impact of Effort Rewards and Career Advancement. International Journal of Arts & Sciences, 7(2), 425-436. https://doi.org/10.5829/idosi.mejsr.2013.14.3.314.
dc.relation.isbasedonOshagbemi, T. (2001). How satisfied are academics with the behaviour/supervision of their line managers? The International Journal of Educational Management, 15(6), 283-291. https://doi.org/10.1108/EUM0000000005908.
dc.relation.isbasedonParnell, J. A., & Crandall, W. (2003). Propensity for participative decision-making, job satisfaction, organizational commitment, organizational citizenship behavior, and intention to leave among Egyptian managers. Multinational Business Review, 11(1), 45-65. https://doi.org/10.1108/1525383X200300003.
dc.relation.isbasedonPavković, V., & Lekić, N. (2015). Uloga strateških komunikacija u motivaciji zaposlenih u hotelskom poslovanju. Međunarodni zbornik naučnih i stručnih radova Hotelska kuća 2015. Beograd: Hores.
dc.relation.isbasedonPergamit, M. R., & Veum, J. R. (1999). What is a promotion? Industrial and Labour Relations Review, 52(4), 581-601. https://doi.org/10.1177/001979399905200405.
dc.relation.isbasedonPeterson, D. K., Puia, G. M., & Suess, F. R. (2003). Yo Tengo La Camiseta: An exploration of job satisfaction and commitment among workers in Mexico. Journal of Leadership and Organizational Studies, 10(2), 73-88. https://doi.org/10.1177/107179190301000208.
dc.relation.isbasedonPržulj, Ž. (2011). Menadžment ljudskih resursa. Novi Sad: Univerzitet Educons.
dc.relation.isbasedonRicard, L. M., Klijn, E. H., Lewis, J. M., & Ysa, T. (2017). Assessing Public Leadership Styles for Innovation: A Comparison of Copenhagen, Rotterdam and Barcelona. Public Management Review, 19(2), 134-156. https://doi.org/10.1080/14719037.2016.1148192.
dc.relation.isbasedonRiggio, R. E. (2013). Introduction to Industrial / Organizational Psychology (6th ed.). Upper Saddle River, NJ: Pearson Prentice Hall.
dc.relation.isbasedonRobbins, S. P., & Judge, T. A. (2009). Organizacijsko ponašanje (12th ed.). Zagreb: Mate.
dc.relation.isbasedonRobbins, S. P., & Coulter, M. (2005). Menadžment. Beograd: Data Status.
dc.relation.isbasedonSageer, A., Rafat, N., & Agarwal, P. (2012). Identification of Variables Affecting Employee Satisfaction and Their Impact on the Organization. Journal of Business and Management, 5(1), 32-39. https://doi.org/ 10.9790/487X-0513239.
dc.relation.isbasedonSclafane, S. (1999). MGA Managers in Sync with Employees on Job Satisfaction Issues, Survey Finds. National Underwriter, 103(22), 4-24.
dc.relation.isbasedonSkaalvik, E. M., & Skaalvik, S. (2015). Job satisfaction, stress and coping strategies in the teaching profession: What do teachers say? International Education Studies, 8(3), 181-192. https://doi.org/10.5539/ies.v8n3p181.
dc.relation.isbasedonSmith, P. C., Kendall, M., & Hum, C. L. (1969). The meaurement of satisfaction in work and retirement. Chicago, IL: Rand McNally.
dc.relation.isbasedonSousa-Poza, A., & Sousa-Poza, A. A. (2000). Well-being at work: a cross national analysis of the levels and determinants of job satisfaction. Journal of Socio-Economics, 29(6), 517-538. https://doi.org/10.1016/S1053-5357(00)00085-8.
dc.relation.isbasedonStaroňová, K. (2017). Performance Appraisal in the EU Member States and the European Commission. Survey commissioned by the Slovak EU-Presidency. Bratislava: Government Office.
dc.relation.isbasedonSuthara, B., Chakravarthib, T. L., & Pradhan, S. (2014). Impacts of Job Analysis on Organizational Performance: An Inquiry on Indian Public Sector Enterprises. Procedia Economics and Finance, 11, 166-181. https://doi.org/10.1016/S2212-5671(14)00186-5.
dc.relation.isbasedonTahir, S., Yusoff, R. B., Azam, K., Khan, A., & Kaleem, S. (2012). The Effects of Work Overload on the Employees’ Performance in relation to Customer Satisfaction: A Case of Water & Power Development Authority, Attock, Pakistan. World Journal of Social Sciences, 2(1), 174-181.
dc.relation.isbasedonTaylor, J. (2013). Remuneration Policy in the Australian Public Service: Fairness and Trust. Australian Political Studies Association Annual Conference, 30 September – 2 October 2013. Perth: Murdoch University.
dc.relation.isbasedonTschirhart, M., Reed, K. K., Freeman, S. J., & Anker, A. L. (2008). Is the Grass Greener? Sector Shifting and Choice of Sector by MPA and MBA Graduates. Nonprofit and Voluntary Sector Quarterly, 37(4), 668-688. https://doi.org/10.1177/0899764008314808.
dc.relation.isbasedonTyagi, P. K. (1985). Relative importance of key job dimensions and leadership behaviors in motivating salesperson work performance. Journal of Marketing, 49(3), 76-86. https://doi.org/10.2307/1251617.
dc.relation.isbasedonVan der Wal, M. A., Schönrock-Adema, J., Scheele, F., Schripsema, N. R., Jaarsma, A. D. C., & Cohen-Schotanus, J. (2016). Supervisor leadership in relation to resident job satisfaction. BMC Medical Education, 16(194). https://doi.org/10.1186/s12909-016-0688-z.
dc.relation.isbasedonVladisavljević, M. (2017). Public private job satisfaction differential in Serbia: evidence from SILC data. In Education for entrepreneurial business and employment (pp. 186-206). Newton Abbot: Compass Publishing.
dc.relation.isbasedonVosloo, W., Fouche, J., & Barnard, J. (2014). The Relationship Between Financial Efficacy, Satisfaction With Remuneration And Personal Financial Well-Being. International Business & Economics Research Journal, 13(6), 1455-1470. https://doi.org/10.19030/iber.v13i6.8934.
dc.relation.isbasedonYousef, D. A. (2017). Organizational commitment, job satisfaction and attitudes toward organizational change: A study in the local government. International Journal of Public Administration, 40(1), 77-88. https://doi.org/10.1080/01900692.2015.1072217.
dc.relation.ispartofEkonomie a Managementcs
dc.relation.ispartofEconomics and Managementen
dc.relation.isrefereedtrue
dc.rightsCC BY-NC
dc.subjectjob satisfactionen
dc.subjectorganizational performanceen
dc.subjectpublic enterprisesen
dc.subjecttransitionen
dc.subject.classificationC10
dc.subject.classificationJ28
dc.subject.classificationL32
dc.titleAn Analysis of Factors Influencing Employee Job Satisfaction in a Public Sectoren
dc.typeArticleen
local.accessopen
local.citation.epage99
local.citation.spage83
local.facultyFaculty of Economics
local.filenameEM_3_2019_06
local.fulltextyes
local.relation.abbreviationE+Mcs
local.relation.abbreviationE&Men
local.relation.issue3
local.relation.volume22
Files
Original bundle
Now showing 1 - 1 of 1
Thumbnail Image
Name:
EM_3_2019_06.pdf
Size:
700.21 KB
Format:
Adobe Portable Document Format
Description:
článek
Download
Collections
Číslo 3