Moderating Role of User Experience and IT Reliability in Controlling Influence on Job Performance and Organizational Performance

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dc.contributor.authorBieńkowska, Agnieszka
dc.contributor.authorTworek, Katarzyna
dc.contributor.authorZabłocka-Kluczka, Anna
dc.contributor.otherEkonomická fakultacs
dc.date.accessioned2021-03-16T10:51:26Z
dc.date.available2021-03-16T10:51:26Z
dc.description.abstractControlling is a method, which is most often used in contemporary organizations. The expectation of improvement of the organization’s results is the most important reason of controlling implementation. The relation between controlling use and organizational performance is often taken for granted, however there are no comprehensive research explaining in detail how it affects results of organization functioning. The article attempted to fill in the existing research gap and explain how controlling affects results of organization functioning. The analysis concerned the impact of controlling use on both job performance and organizational performance. Since the job performance in case of controlling is increasingly dependent on the IT solutions, the analysis concerned the impact of IT reliability and User Experience (UX) on the developed model of the controlling influence on organizational performance. In that context the aim of the article was to clarify the mechanism of controlling use influence on organizational performance – considering the mediating role of job performance of employees and moderating role of IT solutions (the impact of UX and IT reliability on the relations between controlling, job performance and organizational performance). Formulated hypotheses were verified empirically on the sample of 637 organizations (349 operating in Poland and 288 operating in Switzerland). The presented results of empirical research allowed for the construction of a mediating model demonstrating the impact of controlling use on both job performance and organizational performance and shown that UX and IT reliability are moderators of the relation between the controlling use and job performance, and the relation between job performance and organizational performance.en
dc.formattext
dc.identifier.doi10.15240/tul/001/2021-1-005
dc.identifier.eissn2336-5604
dc.identifier.issn1212-3609
dc.identifier.urihttps://dspace.tul.cz/handle/15240/159930
dc.language.isoen
dc.publisherTechnická Univerzita v Libercics
dc.publisherTechnical university of Liberec, Czech Republicen
dc.publisher.abbreviationTUL
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dc.relation.ispartofEkonomie a Managementcs
dc.relation.ispartofEconomics and Managementen
dc.relation.isrefereedtrue
dc.rightsCC BY-NC
dc.subjectcontrollingen
dc.subjectorganizational performanceen
dc.subjectjob performanceen
dc.subjectIT reliabilityen
dc.subjectuser experienceen
dc.subject.classificationC30
dc.subject.classificationM15
dc.subject.classificationM40
dc.subject.classificationO33
dc.titleModerating Role of User Experience and IT Reliability in Controlling Influence on Job Performance and Organizational Performanceen
dc.typeArticleen
local.accessopen
local.citation.epage83
local.citation.spage66
local.facultyFaculty of Economics
local.filenameEM_1_2021_5
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local.relation.abbreviationE+Mcs
local.relation.abbreviationE&Men
local.relation.issue1
local.relation.volume24
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