How and why does inner resignation (quiet quitting) impact service innovation behavior? A moderator role of ethical leadership

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dc.contributor.authorUstun, Ferda
dc.contributor.authorKoca Balli, Ayse Ipek
dc.contributor.authorBalli, Erdinc
dc.contributor.otherEkonomická fakultacs
dc.date.accessioned2024-12-03T11:22:15Z
dc.date.available2024-12-03T11:22:15Z
dc.description.abstractTourism enterprises are labor-intensive, and the service innovation behavior of employees plays an important role in keeping these enterprises ahead of their competitors. Inner resignation (IR) is a relatively new concept in organizational life, and it is a situation that should be prevented due to its negative impact on the organization. In this study, the moderating role of ethical leadership (EL) in reducing the negative effect of inner resignation on service innovation behavior (SIB) was examined with a cross-cultural comparison for Turkish and German tourism employees. A total of 743 employees working in hotels in Turkey and Germany were surveyed using a questionnaire. The results of the research show that employees’ inner resignation has a negative impact on their service innovation behavior. On the other hand, ethical leadership plays a moderating role in the effect of inner resignation on service innovating behavior. The moderator role of ethical leadership perceptions in this relationship was also examined separately for German and Turkish employees due to cultural differences. While the moderating role of ethical leadership in the effect of German employees’ inner resignation on service innovating behavior was found to be statistically significant, this role was found to be insignificant for Turkish employees.en
dc.formattext
dc.identifier.doi10.15240/tul/001/2024-5-018
dc.identifier.eissn2336-5604
dc.identifier.issn1212-3609
dc.identifier.urihttps://dspace.tul.cz/handle/15240/175629
dc.language.isoen
dc.publisherTechnická Univerzita v Libercics
dc.publisherTechnical university of Liberec, Czech Republicen
dc.publisher.abbreviationTUL
dc.relation.ispartofEkonomie a Managementcs
dc.relation.ispartofEconomics and Managementen
dc.relation.isrefereedtrue
dc.rightsCC BY-NC
dc.subjectInner resignationen
dc.subjectservice innovation behavioren
dc.subjectethical leadershipen
dc.subjecthotel employeesen
dc.subjectcross-cultural managementen
dc.subject.classificationM16
dc.subject.classificationM14
dc.subject.classificationQ3
dc.titleHow and why does inner resignation (quiet quitting) impact service innovation behavior? A moderator role of ethical leadershipen
dc.typeArticleen
local.accessopen
local.citation.epage105
local.citation.spage89
local.facultyFaculty of Economics
local.filenameEM_4_2024_6
local.fulltextyes
local.relation.abbreviationE+Mcs
local.relation.abbreviationE&Men
local.relation.issue4
local.relation.volume27
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