Transparent Internal Communication from Below and Above as a Part of the Total Quality Management Philosophy in Czech Organisations

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dc.contributor.authorVrabcová, Pavla
dc.contributor.authorUrbancová, Hana
dc.contributor.authorPacáková, Zuzana
dc.contributor.otherEkonomická fakultacs
dc.date.accessioned2023-09-27T12:40:56Z
dc.date.available2023-09-27T12:40:56Z
dc.description.abstractThe authors examine organisations' approach to internal communication from below and above as part of the philosophical approach of total quality management (TQM). The main objective of the research is to evaluate the implementation of selected forms of communication from below and above as a part of the TQM philosophy in the context of selected identifying variables of Czech organizations. To meet the main objective, a questionnaire survey of Czech organizations (n = 183) was conducted. The data were evaluated using statistical methods (chi-square test, Fisher-Freeman-Halton Exact Test) at the 0.05 significance level. The results show that the use of most of the examined forms of communication from below and above depends on the size of the organisation, and the most frequent combination of used forms of communication is personal meetings and oral communication with employees. Setting up effective communication within each organisation fulfils the principles of total quality management.en
dc.formattext
dc.identifier.doi10.15240/tul/009/lef-2023-05
dc.identifier.isbn978-80-7494-627-1
dc.identifier.urihttps://dspace.tul.cz/handle/15240/172821
dc.language.isoen
dc.publisherTechnická Univerzita v Libercics
dc.publisherTechnical university of Liberec, Czech Republicen
dc.publisher.abbreviationTUL
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dc.relation.ispartofLiberecké ekonomické fórum 2023cs
dc.relation.ispartofLiberec Economic Forum 2023en
dc.subjectmanagement systemen
dc.subjectcorporate social responsibilityen
dc.subjectsustainabilityen
dc.subjectorganizational climateen
dc.subjectcommunication processen
dc.subject.classificationD83
dc.subject.classificationM14
dc.titleTransparent Internal Communication from Below and Above as a Part of the Total Quality Management Philosophy in Czech Organisationsen
dc.typeproceeding paperen
local.accessopen
local.citation.epage51
local.citation.spage43
local.facultyFaculty of Economics
local.fulltextyes
local.relation.abbreviationLEFcs
local.relation.abbreviationLEFen
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