FinTech Services and Factors Determining the Expected Benefits of Users: Evidence in Romania for Millennials and Generation Z

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dc.contributor.authorDospinescu, Octavian
dc.contributor.authorDospinescu, Nicoleta
dc.contributor.authorAgheorghiesei, Daniela-Tatiana
dc.contributor.otherEkonomická fakultacs
dc.date.accessioned2021-06-04T08:54:57Z
dc.date.available2021-06-04T08:54:57Z
dc.description.abstractThe purpose of this research is to define the level of significance for various indicators that influence the degree of consumer satisfaction regarding the use of FinTech technologies and services. The most important factors that influence the level of satisfaction when using FinTech services were considered: comfort and ease of use, legal regulations, ease of account opening, mobile payments features, crowdfunding options, international money transfers features, reduced costs associated with transactions, peer-to-peer lending, insurances options, online brokerage, cryptocoins options and exchange options. The study was conducted on a sample of 162 respondents, persons belonging to the Millennials and Generation Z generations. The values of the indicators for different categories of users of FinTech services and different categories of generations can be determined based on the statistical tests performed and the results obtained from the regression analysis. The values of the indicators are the basic elements for determining the regression model that will help the FinTech service vendors to make personalized decisions for each category of users so that the level of customer satisfaction is maximized. The study carried out within the present article is the first of its kind for Romania, because up to this moment in the specialized literature there are no such studies for Eastern Europe. The research we conducted aims to fill the gap existing in the literature and responds to the expectations and needs of stakeholders in the FinTechs’ business area. The results of the article are relevant to both stakeholders and the scientific community that is concerned about the impact of FinTech technologies.en
dc.formattext
dc.identifier.doi10.15240/tul/001/2021-2-007
dc.identifier.eissn2336-5604
dc.identifier.issn1212-3609
dc.identifier.urihttps://dspace.tul.cz/handle/15240/160022
dc.language.isoen
dc.publisherTechnická Univerzita v Libercics
dc.publisherTechnical university of Liberec, Czech Republicen
dc.publisher.abbreviationTUL
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dc.relation.ispartofEkonomie a Managementcs
dc.relation.ispartofEconomics and Managementen
dc.relation.isrefereedtrue
dc.rightsCC BY-NC
dc.subjectFinTechen
dc.subjectmillennialsen
dc.subjectGeneration Zen
dc.subjectFinTech customers satisfactionen
dc.subject.classificationM31
dc.subject.classificationM37
dc.titleFinTech Services and Factors Determining the Expected Benefits of Users: Evidence in Romania for Millennials and Generation Zen
dc.typeArticleen
local.accessopen
local.citation.epage118
local.citation.spage101
local.facultyFaculty of Economics
local.fulltextyes
local.relation.abbreviationE+Mcs
local.relation.abbreviationE&Men
local.relation.issue2
local.relation.volume24
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