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Knowledge Management in Service Desk Environment: An Overview of Methods, Tools and Techniques
Knowledge Management in Service Desk Environment: An Overview of Methods, Tools and Techniques
Date
2020
Authors
Dostál Michal
Skrbek Jan
Journal Title
Journal ISSN
Volume Title
Publisher
Abstract
Description
Subject(s)
Knowledge Management
,
Service Desk
Citation
Item identifier
https://dspace.tul.cz/handle/15240/158541
https://doi.org/10.5220/0010142201960203
ISSN
2184-3228
ISBN
978-989-758-474-9
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