Knowledge Management in Service Desk Environment: An Overview of Methods, Tools and Techniques

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dc.contributor.authorDostál Michalcs
dc.contributor.authorSkrbek Jancs
dc.date.accessioned2021-01-14T18:04:35Z
dc.date.available03-34-2020en
dc.date.available2021-01-14T18:04:35Z
dc.date.issued2020cs
dc.date.updated07-00-2020en
dc.format.extent8cs
dc.identifier.doi10.5220/0010142201960203
dc.identifier.isbn978-989-758-474-9cs
dc.identifier.issn2184-3228cs
dc.identifier.urihttps://dspace.tul.cz/handle/15240/158541
dc.language.isoengcs
dc.publisher.cityPortugalskocs
dc.relation.ispartofProceedings of the 12th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management (IC3K 2020) - Volume 3: KMISen
dc.relation.ispartofseries0cs
dc.subjectKnowledge Managementcs
dc.subjectService Deskcs
dc.titleKnowledge Management in Service Desk Environment: An Overview of Methods, Tools and Techniquesen
dc.titleKnowledge Management in Service Desk Environment: An Overview of Methods, Tools and Techniques.cs
local.citation.epage196-203cs
local.citation.spage196-203cs
local.event.locationon-lineen
local.identifier.publikace7868
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