Knowledge Management in Service Desk Environment: An Overview of Methods, Tools and Techniques
dc.contributor.author | Dostál Michal | cs |
dc.contributor.author | Skrbek Jan | cs |
dc.date.accessioned | 2021-01-14T18:04:35Z | |
dc.date.available | 03-34-2020 | en |
dc.date.available | 2021-01-14T18:04:35Z | |
dc.date.issued | 2020 | cs |
dc.date.updated | 07-00-2020 | en |
dc.format.extent | 8 | cs |
dc.identifier.doi | 10.5220/0010142201960203 | |
dc.identifier.isbn | 978-989-758-474-9 | cs |
dc.identifier.issn | 2184-3228 | cs |
dc.identifier.uri | https://dspace.tul.cz/handle/15240/158541 | |
dc.language.iso | eng | cs |
dc.publisher.city | Portugalsko | cs |
dc.relation.ispartof | Proceedings of the 12th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management (IC3K 2020) - Volume 3: KMIS | en |
dc.relation.ispartofseries | 0 | cs |
dc.subject | Knowledge Management | cs |
dc.subject | Service Desk | cs |
dc.title | Knowledge Management in Service Desk Environment: An Overview of Methods, Tools and Techniques | en |
dc.title | Knowledge Management in Service Desk Environment: An Overview of Methods, Tools and Techniques. | cs |
local.citation.epage | 196-203 | cs |
local.citation.spage | 196-203 | cs |
local.event.location | on-line | en |
local.identifier.publikace | 7868 |