Browsing by Author "Vepřek, Kamil"
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- ItemAnalýza služeb České spořitelny v oblasti financování malých a středních podniků(Technická Univerzita v Liberci, 2006) Vepřek, Kamil; Dědková, JaroslavaThe objektive of this thesis is theoretically acquaint with notions product and service and their implication in spere of banking. To apprise of activities of Česká spořitelna and it´s supply of products and services which are provided to small and medium companies. Part of practical section is specify, exemplify and chart of development and actual situation small and medium companies in the Czech republic. In thesis are shown possibilities of financing and supports of small and medium companies not only from bank institutions, but also from resources of the European union. To analyze and compare products and services which are provided to small and medium companies by selected banks in the Czech republic. Important part of this thesis is to analyse satisfaction of clients of Česká spořitelna. Analyse of satisfaction of clients was elaborated through the use of special questionnaires, which were filled out by selected companies. One of the most important result of this thesis is creating project for improvement certain dearths which were ascertained from analyse. This thesis should contribute to improve standing of Česká spořitelna on the Czech market and also lead to higher satisfaction of clients.