Browsing by Author "Schafferová, Petra"
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- ItemVzdělávání pracovníků partnerských organizací firmy ŠKODA AUTO a. s.Schafferová, Petra
- ItemVzdělávání pracovníků partnerských organizací firmy ŠKODA AUTO a.s.(Technická Univerzita v Liberci, 2007) Schafferová, Petra; Urbánek, VáclavThe theme of the diploma thesis is to present educational conceptions for vehicle services of Škoda Auto Company. Conceptions are to provide the service staff a professional training appropriate to products and market requirements. The other theme is to analyze training costs and analysis of profits and losses. The thesis gives an overview of methods how Škoda Auto qualitatively and quantitatively educates their partnership organizations{\crq} service staff and herewith Škoda Auto achieves a high quality of provided services. The main goal of the thesis is to check first of all effectiveness and suitability of educational conceptions used in practice by Škoda Auto to handover its service know-how to the service staff. The essential question is whether the new educational system, used by Škoda Auto since 2005, is going to lead to improvement of service staff.