Browsing by Author "Grachová, Dagmar"
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- ItemArtificial Intelligence in Business Centres: A Case Study of 3 Business Centres in Slovakia(Technická Univerzita v Liberci, ) Grachová, Dagmar; Ferencikova, Sonia; Ekonomická fakultaShared service centres and business centers are a technique that multinational organizations may use to boost the effectiveness of their company operations. Even business centers and Shared Service Centers are impacted by global developments and are continuously seeking new methods to develop, offer services more effectively, and maintain their competitiveness. Artificial intelligence is now having a big influence on how business centers operate and is becoming more integrated. This article's objective is to investigate the potential uses and existing status of artificial intelligence in business centres in Slovakia. A case study based on several cases was used as part of a qualitative approach to process the empirical portion of the paper. Based on the research, it can be concluded that in the case of business centers in Slovakia, it is not possible to determine a uniform state and level of implementation of artificial intelligence. The status and possibilities of implementation are largely influenced by the activities that the centers perform - or the service they provide. The centers provide various types of services, while in some services the human factor cannot be replaced by artificial intelligence (human resources, more serious decisions in the field of finances, etc.). The limitation of our research is the examination of selected three business centers operating in the Slovak market. In the future, this research can be expanded to other centers in Slovakia as well as in other countries.
- ItemReverse Knowledge Transfer: Examples of Three Business Centers in Slovakia(Technická Univerzita v Liberci, ) Ferencikova, Sonia; Grachová, Dagmar; Ekonomická fakultaFor international organizations, business centers are a way to simplify particular tasks. While some of the centers work on many projects for the parent corporation, others are highly specialized in only one. A business center's establishment in the host nation signifies an infusion of direct foreign investment for that nation, bringing with it information, expertise, technology and, know-how. The aim of the article is to identify the reverse transfer of knowledge from business centers in the Slovakia to their parent company. In this article, we investigate three chosen business centers located in Slovakia – a country belonging to the region of Central and Eastern Europe. We use the approach of a case study based on various cases. Then, using the method of comparison, we evaluate and compare the similarities and differences of these centers. Our research has led us to the conclusion that a reverse knowledge transfer can be seen in the examples of business centers in Slovakia that we have chosen; however, this knowledge does not flow back to the parent company in two cases but instead is transferred to other centers of the given company in other countries. In one instance, we fail to notice this information transfer. This is due to the chosen center being a special kind of center for a certain multinational corporation. In one instance, we found a definite reverse transfer of knowledge in the areas of sustainability and resilience from the center to the parent firm.