Browsing by Author "Dvořáková, Lilia"

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    The importance of Industry 4.0 technologies when selecting an ERP system – An empirical study
    (Technická Univerzita v Liberci, ) Polívka, Martin; Dvořáková, Lilia; Ekonomická fakulta
    The paper deals with the issue of the impact of the “Industry 4.0” concept on the process of selection of the enterprise resource planning (ERP) system. Firstly, review of the literature regarding the ERP system selection is presented, with the emphasis on the role of the new technologies in such selection. Secondly, the content of the term “Industry 4.0” is discussed, and put into context with the nature of ERP systems. The main part of the article then presents the results of the survey conducted among the medium and large industrial companies in the Czech Republic. Employees in the position of decision makers in the matter of selecting an ERP system were asked to participate. The survey used the form of questionnaire with close-ended questions with five-point scales, and investigated the attitude of the Czech manufacturing companies to the selected technologies of “Industry 4.0” and the importance of particular criteria for the selection of new ERP system. Investigated criteria were divided into 9 groups, where 5 of them were derived from previous research on the topic of ERP systems selections, and dealt with system price, portability, modularity, user experience and security. The remaining 4 groups were aimed at the selected technologies of “Industry 4.0” – big data, system integration, cloud computing and automatic identification and data capture. Kruskal-Wallis test and Neményi method of post-hoc analysis were used to compare the importance of particular criteria expressed by the respondents. The results show that although the companies are aware of the future challenges raised by the “Fourth Industrial Revolution,” in the selection of ERP systems they still emphasise mostly the previously used criteria such as price or modularity. As for the criteria connected to “Industry 4.0,” the ability of a system to deal with big data was assessed as the most important one.
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    Net promoter score integration into the enterprise performance measurement and management system – a way to performance methods development
    (Technická Univerzita v Liberci, 2016-03-09) Faltejsková, Olga; Dvořáková, Lilia; Hotovcová, Barbora; Ekonomická fakulta
    In the current global environment the enterprise performance can be defined the best as the success on the market, the ability to succeed in the competition and to find the possibility for further growth in the constantly changing, unstable environment. In the view of these conditions performance has to be seen as a multicriterial quantity. The takings growth becomes its significant factor conditioned by the satisfaction of the customer who is bound to the product and the producer in the long-term. It creates the customer’s loyalty as the basis of the enterprise prosperity. In the customer-oriented market conditions marketing is becoming an important part of management in the new holistic concept. The approximation of marketing principles with the enterprise financial management brings new possibilities in enterprise performance measurement. The customer satisfaction measurement and its integration into the performance-oriented systems of business management currently gets among the main points of interest. The paper presents the research results in the area of Net Promoter Score (NPS) integration into the enterprise performance measurement and management with the target to develop performance measurement and management methods in the paradigm of the 21st century. Critical analysis and customer satisfaction and loyalty measurement and management evaluation was performed based on the immediate customer experience principles in the context of modern methods of enterprise performance measurement and management. The results of the performed empiric research proved and demonstrated the expediency of NPS use for customers‘ satisfaction measurement in the brewing industry area and on the beer market in the Czech Republic, including the confirmation of suitability and significance of NPS integration into the financial performance measurement system based on the economic value added method.