Browsing by Author "Šílová, Martina"
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- ItemHodnocení spokojenosti zákazníků společnosti Unipetrol RPA, s.r.o.(Technická Univerzita v Liberci, 2013) Šílová, Martina; Dědková, JaroslavaThe Diploma Thesis deals with the evaluation of customer´s satisfaction with petrochemical products and services of the company Unipetrol RPA, Ltd. The aim of this thesis was analysis of customer´s satisfaction selected company on the basis of quantitative survey and propose internal tasks from results, which would lead to increase of customer´s satisfaction. The company Unipetrol RPA, Ltd. expects that satisfaction of customers was increased in compare with last exploration before beginning of repeated exploration in year 2011 and this precondition was needed to confirm or disconfirm.
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