The new technologies as the source of competitive advantage of hotels

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dc.contributor.authorJaremen, Daria E.
dc.contributor.authorNawrocka, Elżbieta
dc.contributor.otherEkonomická fakultacs
dc.date.accessioned2014-05-22
dc.date.available2014-05-22
dc.date.issued2013-08
dc.description.abstractThe objective of the paper is to present the role of new technologies in gaining competitive advantage by hotels at the tourist services market. In order to meet the set research objective in-depth interviews, supported by a questionnaire survey, were held in February and March 2013. The respondents were represented by management personnel of the selected hotels functioning in Lower Silesia region. Empirical part of the paper was preceded by theoretical discussion regarding the essence and sources of competitive advantage, as well as the role of new technologies in its establishment. The obtained research results indicate that hotels implement new technologies mainly focused in the field of ICT (Information and Communications Technology) at the level of customer service, including front office. New solutions cover, in fact, all areas of hotel functioning, however, they are most frequently implemented in the area of front office, sales and marketing.en
dc.formattext
dc.format.extent259-267cs
dc.identifier.isbn978-80-7372-953-0
dc.identifier.urihttps://dspace.tul.cz/handle/15240/6921
dc.language.isoen
dc.publisherTechnická Univerzita v Libercics
dc.publisherTechnical university of Liberec, Czech Republicen
dc.publisher.abbreviationTUL
dc.relation.ispartofseriesLiberec economic forum 2013: proceedings of the 11th international conference: 16th - 17th September 2013, Sychrov, Czech republic, EU /[editor Aleš Kocourek];1
dc.subjectnew technologyen
dc.subjectcompetitive advantageen
dc.subjecthotelen
dc.subject.classificationL83
dc.subject.classificationO33
dc.titleThe new technologies as the source of competitive advantage of hotelscs
dc.typeArticleen
local.accessopen
local.facultyFaculty of Economics
local.fulltextyes
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