Browsing by Author "Sassmann, Petr"
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- ItemMarketing a internetSassmann, Petr
- ItemNávrh měření výkonnosti informačního systému v logistické firmě(Technická Univerzita v Liberci, 2007) Sassmann, Petr; Antlová, KláraThis work deals with process and information systems performance evaluation in a logistics company. The theoretical part of the work is aimed on process evaluation methods, management styles and IS/IT governance methodologies. Related to methodologies, there is a basic description of using metrics as a tool for measuring performance of IT in a company, its processes and preparing the Service Level Agreement. For using these tools, there is a need for brief description of process management basics and using of it with processes in the logistics company. Practical part of the work is aimed on using all theoretical information to pick up and analyse one process of Sales Department in a logistics company and on making a concept of metrics of this process and information systems influencing this process.