Browsing by Author "Dušková, Vanda"
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- ItemNávrh tématických cyklotras na Náchodsku a BroumovskuDušková, Vanda
- ItemZvyšování kvality společnosti Eurotel Praha, spol. s r.o. účastí zaměstnanců(Technická Univerzita v Liberci, 2006) Dušková, Vanda; Lubina, JiříThe goal of this graduation thesis is to create a project dealing with a proposal of the quality increasing in Eurotel Praha Company on the requirement principle of the international integrated system proceeding, whereas the main emphasis is placed on employees{\crq} participation. The case study is concerned with increasing process quality and process control at authorized salesrooms by new communication channel implementation and employees participation. In the graduation thesis the requirement of quality management system integration and the basis of the motivational human resources management are specified. The main emphasis is placed on the employee support and motivation, involving and commissioning of labour by sales executive, and conduct an effectual dialogue among particular divisions of the company. Adopted methods by thesis creation are visits, observations and counsels with employees of authorized salesrooms, cooperation with quality and staff department, to gain the knowledge from thematic bibliography and to use my own experience gained throughout the university education in practice. The outcome is the forceless situation analysis at authorized salesrooms management and the creation of the company-specific communication application proposal, which will lead to more effectively communication and cooperation among authorized salesrooms and the other divisions of the company.