Browsing by Author "Šilarová, Veronika"

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    Certifikace ISO 9001 malé firmy
    (2009-01-01) Šilarová, Veronika
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    Certifikace ISO 9001 malé firmy
    (Technická Univerzita v Liberci, 2009-01-01) Šilarová, Veronika; Švihovský, Jaromír
    The diploma thesis is focused on issue of implementation and following certificate ISO 9001 effectiveness in a small company which is concerned with cleaning services. The company has applied certificated system of leading quality ČSN EN ISO 9001:2001 since 2007. The aim is also to show what the company had to fulfil to keep and develop the certificated system. The important part of the norm ISO 9001 is a labour protection. The knowledge described in specialized literature about modern system of leading quality and measurements in management quality systems was used in my diploma thesis. I also gathered information from the norms of Czech standards institute. The contemporary analysis of leading quality in PULI s.r.o. is described in the practical part of the diploma thesis. The case study examines the system of leading quality by questions and answers. The last chapter is focused on the form of financial measurements in management quality system. The aim of the last part of the diploma is to summarize what the management quality system has brought what the present state is like and finally yet importantly is its farther development.