Sabbagh, Omar; Ab Rahman, Mohd Nizam; Ismail, Wan Rosmanira; Wan Hussain, Wan Mohd Hirwani
(Technická Univerzita v LiberciTechnical university of Liberec, Czech RepublicTUL, 2019-03-15)
The automotive business is gradually transforming into a service-based business, while the aftersales (AS) service is becoming a strategic business driver to increase the capital revenue. The relationship between quality ...