Browsing by Author "Phan, Anh Chi"
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- ItemMODERATING ROLES OF INFORMATION TECHNOLOGY LINK AND INFORMATION SHARING IN DRIVING SUPPLY CHAIN PERFORMANCE THROUGH SUPPLIER DEVELOPMENT AND KNOWLEDGE ABSORPTION: EMPIRICAL EVIDENCE FROM MANUFACTURING FIRMS ACROSS COUNTRIES(Technická Univerzita v Liberci, ) Phan, Anh Chi; Nguyen, Ha Thu; Nguyen, Hao Anh; Matsui, Yoshiki; Ekonomická fakultaAlong with information technology adoption, supply chain coordination through information sharing activities has become essential to achieve supply chain effectiveness and resilience. This paper presents the results of an empirical study investigating the moderating roles of information technology link and information sharing on the relationship between supplier development, knowledge absorption from customers, and supply chain performance. Statistical techniques such as measurement test, correlation analysis, and regression analysis are applied to analyze the data collected during the Round 4 of the High Performance Manufacturing (HPM) Project. The data sample includes 304 manufacturing plants operating in 13 countries including Brazil, China, Finland, German, Italy, Israel, Japan, Korea, Spain, Sweden, Taiwan, United Kingdom, and Vietnam. Analytical results indicate that a supply chain would perform better when focal firms invest their effort in supplier development and knowledge absorption activities and develop a strong link with suppliers and customers through information technology systems. Information technology links with suppliers and customers have significant moderating roles in strengthening the relationship between supplier development, knowledge absorption from customers, and supply chain performance. Moreover, information sharing exchange with suppliers were found to make the association between supplier development and supply chain performance becomes more pronounced. The empirical results contribute to the existing literature of information sharing and supply chain coordination in supply chain management. In addition, this study provides several practical implications, such that information technology linkage and information sharing activities should be considered as the platforms for organizations to interact with different supply chain partners for achieving high supply chain performance.
- ItemSoft total quality management and employee performance: The resonant effect of leader narcissism(2025-01-28) Nguyen, Ha Thu; Le, Anh Thi Tu; Phan, Anh ChiStemming from the purpose of exploring the changes made by narcissism in the context of hospitality enterprises with total quality management (TQM) implementation, this study proposes a multi-level analytical framework taking into account the moderating effect of leader narcissism on the relationship between soft TQM practices and employee performance on the basis of the abilities, motivations, opportunities framework and the social information processing theory. The analysis of survey data from 1,155 employees from mid- to high-end hotels in two famous tourist cities in Vietnam allowed us to empirically test the relationship between these constructs. The findings showed that communication, teamwork, training and development create significant improvements in employee performances. More importantly, the moderating role for leader narcissism is confirmed in the relationship between training and development and employee performance. Therefore, the study highlighted theoretical implications related to a holistic approach to narcissism – the controversial psychological characteristics of leaders in the workplace. In addition, a number of managerial implications have been provided for hotel managers in enhancing the effectiveness of TQM implementation for improved performance through promoting the role of narcissistic leaders.