Díaz, Estrella; Gómez, Mar; Martín-Consuegra, David; Molina, Arturo
(Technical university of Liberec, Czech RepublicTechnická Univerzita v LiberciTUL, 2017-12-20)
In the service industry, the importance of achieving the satisfaction of all involved agents is widely recognized. It is important to note that within the service sector, the hospitality sector involves a high degree of ...