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Net promoter score integration into the enterprise performance measurement and management system – a way to performance methods development

Faltejsková, Olga; Dvořáková, Lilia; Hotovcová, Barbora (Technická Univerzita v LiberciTechnical university of Liberec, Czech RepublicTUL, )

In the current global environment the enterprise performance can be defined the best as the success on the market, the ability to succeed in the competition and to find the possibility for further growth in the constantly ...
System of day surgery in Slovakia: analysis of pediatric day surgery discrepancies in the regions and their importance in strategy of its development

Gavurová, Beáta; Soltes, Marek (Technická Univerzita v LiberciTechnical university of Liberec, Czech RepublicTUL, )

In the recent years in Slovakia occurred some negative changes in settings of the health system which deflected steady relationships in the system and significantly changed the motivation of their participants. It deepened ...
Characteristic features of project management in small and medium-sized enterprises

Kozlowski, Remigiusz; Matejun, Marek (Technická Univerzita v LiberciTechnical university of Liberec, Czech RepublicTUL, )

The trend of specificity in studies on small and medium-sized enterprises management focuses on the search for characteristic qualitative and quantitative features distinguishing these entities from others, particularly ...
The relationship among customer satisfaction, loyalty and financial performance of commercial banks

Belás, Jaroslav; Gabčová, Lenka (Technická Univerzita v LiberciTechnical university of Liberec, Czech RepublicTUL, )

In the current banking sector, characterized by an increasing competition, efficient management of selling additional products and services to existing satisfied customers represents a significant opportunity to improve ...
Information management tools for implementing an effective enterprise business continuity strategy

Podaras, Athanasios; Antlová, Klára; Motejlek, Jiří (Technická Univerzita v LiberciTechnical university of Liberec, Czech RepublicTUL, )

The current work aims to the development of the Business Continuity Testing Points method which can help both IT as well as business managers define an efficient business continuity strategy. The BCTP method stems from the ...
Pay and offer of benefits as significant determinants of job satisfaction – a case study in the Czech Republic

Sokolová, Marcela; Mohelská, Hana; Zubr, Václav (Technická Univerzita v LiberciTechnical university of Liberec, Czech RepublicTUL, )

Emotions are an important factor that affects employee performance; job satisfaction or dissatisfaction represent one of the important components of emotions. There are very few studies dealing with determinants that affect ...
Evaluation of measures to reduce employee turnover in Slovenian organisations

Buzeti, Jernej; Klun, Maja; Stare, Janez (Technická Univerzita v LiberciTechnical university of Liberec, Czech RepublicTUL, )

This paper provides an estimate of the costs of reducing employee turnover and an estimate of the costs of employee turnover in Slovenian companies. The study included all economic activities, and in this respect it is one ...
Transformation of retailing in post-communist Slovakia in the context of globalization

Križan, František; Bilková, Kristína; Kita, Pavol; Siviček, Tomáš (Technická Univerzita v LiberciTechnical university of Liberec, Czech RepublicTUL, )

Retailing is a form of exchange, which mediates the movement of goods between the manufacturer, their transfer and sales to the phase of the field of final consumption. For the past 25 years significant transformation ...
Decomposition of unemployment: the case of the Visegrad group countries

Tvrdoň, Michal (Technická Univerzita v LiberciTechnical university of Liberec, Czech RepublicTUL, )

Generally, output measured by real gross domestic product declines and the unemployment rate rises during the economic crisis. This relationship was confirmed in the past several crises. However, the impact of economic ...
Diagnosing organizational culture in national and intercultural context

Vetráková, Milota; Smerek, Lukáš (Technická Univerzita v LiberciTechnical university of Liberec, Czech RepublicTUL, )

Formation of companies with multinational management that act within multinational and transnational corporations is a result of the globalization process. The change in organizational culture and management system is ...
Business intelligence as a key information and knowledge tool for strategic business performance management

Rajnoha, Rastislav; Štefko, Róbert; Merková, Martina; Dobrovič, Ján (Technická Univerzita v LiberciTechnical university of Liberec, Czech RepublicTUL, )

The indicators, methods and models applied in performance management in the past were largely based on financial indicators and financial management methods. Of course, we do not claim that financial indicators are not ...
Value creation for stakeholders in higher education management

Stankevičienė, Jelena; Vaiciukevičiūtė, Agnė (Technická Univerzita v LiberciTechnical university of Liberec, Czech RepublicTUL, )

The article deals with value creation measurement issue in public Higher Education Institutions (HEIs) and discuss the linkage between selected Key Performance Indicators (KPIs) and new multi-criteria Factor Relationship ...
A grey multi-objective linear model to find critical path of a project by using time, cost, quality and risk parameters

Mahdiraji, Hannan Amoozad; Hajiagha, Seyed Hossein Razavi; Hashemi, Shide Sadat; Zavadskas, Edmundas Kazimieras (Technická Univerzita v LiberciTechnical university of Liberec, Czech RepublicTUL, )

A project is a series of related activities which are organized to reach a defined goal or satisfy a certain need. Project management plays an important role in different fields of human life. The amount of resources spent ...

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